Data retention schedule
What we hold, how long we hold it, and the reason we need it for that long. This schedule sits alongside our privacy notice.
Version v1.0 · Last updated 18 August 2026
Retention periods
| Data | Retention period | Why |
|---|---|---|
| Account and profile | For the life of the account, then 30 days after deletion | Operating your account and handling any final billing or support query. |
| Property records | For the life of the account, or until you delete the property | Maintaining your portfolio and review schedule. |
| Draft assessments | 12 months after last activity, then deleted | Abandoned drafts have no record value and are cleared automatically. |
| Finalised reports and snapshots | 6 years from finalisation | Keeping a durable record of the assessment you relied on. |
| Photo evidence | Same period as the report it is bound to | Evidence is only meaningful alongside the report that cites it. |
| Share links | Until expiry or revocation, then 90 days for the view log | Showing you who accessed a shared report and when. |
| Email delivery logs | 12 months | Proving whether a verification or reminder message was delivered. |
| Analytics events | 25 months | Understanding usage trends year on year; no personal data is held. |
| Error and job logs | 90 days | Diagnosing faults and confirming scheduled jobs ran. |
| Payment records | 6 years | Tax and accounting obligations. Card details are held by the payment provider, not us. |
Account and profile
For the life of the account, then 30 days after deletion
Operating your account and handling any final billing or support query.
Property records
For the life of the account, or until you delete the property
Maintaining your portfolio and review schedule.
Draft assessments
12 months after last activity, then deleted
Abandoned drafts have no record value and are cleared automatically.
Finalised reports and snapshots
6 years from finalisation
Keeping a durable record of the assessment you relied on.
Photo evidence
Same period as the report it is bound to
Evidence is only meaningful alongside the report that cites it.
Share links
Until expiry or revocation, then 90 days for the view log
Showing you who accessed a shared report and when.
Email delivery logs
12 months
Proving whether a verification or reminder message was delivered.
Analytics events
25 months
Understanding usage trends year on year; no personal data is held.
Error and job logs
90 days
Diagnosing faults and confirming scheduled jobs ran.
Payment records
6 years
Tax and accounting obligations. Card details are held by the payment provider, not us.
Deletion and anonymisation
When a period ends, records are deleted. Where a record must be kept for accounting or audit reasons, identifying fields are removed and only the non-identifying remainder is retained. Analytics events contain no personal data at any point, so they are simply deleted at the end of their period.